Call Us on 01491 571567
Receive it in 2-4 days by Royal Mail first class insured mail. £7.00
Receive it tomorrow by Royal Mail Guaranteed and insured delivery for orders placed by 3 pm. £10.00
Europe £15.00 by Royal Mail
Worldwide £20.00 by Royal Mail
Above all, we want you to love your Susie Pringle cashmere. But if something goes wrong, here’s how we handle it.
If you are not satisfied with the product(s) you have chosen, you may return them to us within 14 days of receipt. We will offer you an exchange or, if you prefer, a refund, provided that the product(s) are returned complete, in perfect condition, unused, with any security tags still attached and in the original packaging. If a product is faulty on receipt, please notify us as soon as possible and within 2 working days in any event. Due to hygiene reasons we are unable to accept returns for earrings.
For all returns, you are required to arrange and pay for the return of the product(s) to us. We will refund the costs of carriage up to a maximum of £8 where the item is confirmed by us to be faulty as a result of a manufacturing defect. If you need to return an order, please contact us first with details of why you want to return the product(s) and whether you seek an exchange or refund (if applicable).
Once we have approved the request, please pack the product(s) carefully in a jiffy bag, ensuring they are complete, in perfect condition, unused, with any tags still attached and return to us at Yewden Manor Cottage, Hambleden, Henley on Thames, Oxfordshire, RG9 6RJ.
The following are the conditions of use upon which we provide access to the Susie Pringle website. By accessing this web site, you agree to be bound by these conditions of use.
We take care to protect the privacy of all our customers. You can visit our website without revealing who you are or providing any personal information. Information you submit in order to transact with us or make any online purchase may be used by us to comply with any relevant law, to help improve our website or the products we offer or to understand better our customers’ needs. We will do our best to maintain the accuracy of any personal information you provide. You have the right to access and correct such information at any time and if you wish to do so, please contact us at email@example.com. We will not sell or rent your personally identifiable information to anyone. If we ask for your comments and/or provide a short survey for you to complete, this will only be used to help us refine the content and relevance of our website.
We comply with the United Kingdom Data Protection Act 1998. The Data Protection Act defines the legal responsibilities of data users such as ourselves and it governs the collection, storage, use and transfer of personal data, for example, name, address, email, age, etc.FURTHER we will not retain any financial information you provide for the purpose of making a purchase and will destroy such information immediately after use.